FAQ

We currently ship to the contiguous United States only — the lower 48 states and Washington, D.C. — with free shipping on every order, no minimum.

We are not yet able to deliver to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, etc.), APO/FPO military addresses, or international destinations. International shipping is coming soon.

Orders are processed within 1–3 business days, then spend 7–13 business days in transit — most packages arrive within 10 business days of shipment. All in, expect your order at your door within 8–16 business days.

See our Shipping Policy for full details.

You'll receive a tracking number by email as soon as your order ships. Track it on the carrier's website or via 17TRACK.

Tracking may take 1–2 days to show its first update while the package travels to the international export hub — this is normal, your item is on its way.

No. All customs clearance and any applicable import fees are handled by us. The total you see at checkout is all you ever pay — nothing extra on delivery.

The Strider is made of diamond ripstop nylon with a water-repellent coating — it shrugs off drizzle, splashes and scuffs. It is water-resistant, not fully waterproof, so we don't recommend submerging it or leaving it out in heavy rain for long periods.

Dimensions: 35 × 21 × 8 cm (13.8" × 8.3" × 3.1") · Capacity: 5L · Weight: 330 g (11.6 oz).

Yes. You can return any product for any reason within 7 days of delivery (return shipping at your expense), and every purchase is covered by our 30-day quality guarantee — if anything is wrong with the quality, we'll send a free replacement or a full refund, usually without needing the item back.

Exchanges for non-quality reasons are handled as a return plus a new order — and your new order ships free like any other.

Full details in our Refund Policy.

While rare (we inspect every item before shipping), accidents can happen in transit. Contact us within 30 days of delivery with photos or a short video. Once verified, we'll arrange a full refund or free replacement right away — no excuses, and usually no return required.

For returns, we process your refund immediately after the returned item is received and inspected. For quality issues, we process it right after verifying your photos — no return needed. Funds typically appear in your account within 3–5 business days.

Email us. If the part is within our supply — like a cord lock or strap hardware — we'll do our best to help. If any cost is involved, we'll let you know in advance. Even after the 30-day guarantee, we offer 1 year of extended support, handled case by case.

Email us anytime at support@lolompop.com — we typically respond within 24–48 hours (Monday–Friday, excluding holidays). Please include your order number so we can help you faster.