Refund policy
Shop with complete peace of mind at LOLOM POP. We want every purchase to be a great experience.
7-Day No-Hassle Returns
Don't love it? No problem. All products—except customized items—are eligible for a 7-day unconditional return from the day after delivery (based on calendar days, starting the next calendar day after the carrier confirms delivery).
What does "original condition" mean?
The product must maintain its original quality and functionality. All components, accessories (including tags, instruction manuals, etc.), and trademark labels must be intact. Opening the package for inspection or reasonably testing the product to confirm its quality or function will not affect its original condition. However, if use beyond inspection and confirmation results in significant devaluation, the item will be considered not in original condition.
Returned products must not affect secondary sales. Products showing significant signs of wear, stains, scratches, or similar issues are not eligible for the 7-day unconditional return.
30-Day Quality Guarantee
If anything is wrong with the quality of your item, we've got you covered for 30 days from delivery. Send us photos or a video of the issue — once verified, we will send a free replacement or issue a full refund, usually with no need to return the item.
1-Year Extended Support
If something goes wrong after the 30-day guarantee period, we won't leave you stranded. Within 1 year of purchase, contact us and we will do our best to help — whether that's sourcing a spare part, sharing repair advice, or offering a discount on a replacement. Coverage is handled case by case and depends on part availability.
Frequently Asked Questions
What if my item arrives damaged or defective?
While rare (as we personally inspect and document every item before shipping), accidents can happen during transit.
If you notice any issues within 30 days of delivery, please contact us with photos immediately. Once verified, we will arrange a full refund or a free replacement right away—no excuses, and usually no return required.
How do I process a return or exchange?
Please reach out via our Contact page for the return address.
To speed things up: If it's a quality issue, please send us clear photos (front, side, and detail views) taken in good lighting.
Note: Please ensure the item is returned in its original packaging.
What about shipping costs?
- Quality issues: Entirely on us. Free replacement or full refund — you pay nothing.
- Returns (change of mind): You are responsible for the return shipping cost (feel free to use the most economical carrier). The purchase price is refunded in full.
- Exchanges (change of mind): Handled as a return plus a new order — return the original item (return shipping at your expense), and your new order ships free like any other order.
- Abuse of return rights: If there is abuse of consumer rights, the consumer is responsible for all shipping costs incurred for both delivery and return of the product.
Can I return it if I simply don't like it?
Yes. We understand that sometimes things look different in person. You can return it for any reason within 7 days.
What if the item doesn't match the description or photos?
If we made a mistake, you shouldn't have to pay for it. Within 30 days, if the item differs significantly from the description, please provide comparison photos. Once verified, we will arrange an unconditional return or exchange for you — at our expense.
How long does the refund take?
We process the refund to your original payment method immediately after our warehouse receives and inspects the item (or, for quality issues, immediately after verifying your photos). Funds usually appear in 3–5 business days.
Business days refer to our shipping and customer service working hours. Return and exchange periods are calculated in calendar days from the day after delivery confirmation.