Shipping policy
Shipping Policy
Where We Ship
We currently ship to the contiguous United States only — the lower 48 states and Washington, D.C.
We are not yet able to deliver to Alaska, Hawaii, U.S. territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands), APO/FPO/DPO military addresses, or international destinations. International shipping is coming soon.
Shipping Cost
Free shipping on all U.S. orders. No minimum purchase required — the price you see is the price you pay.
Delivery Time
- Order processing: 1–3 business days.
- Transit time: 7–13 business days. Most packages arrive within 10 business days of shipment.
- Total estimated delivery: 8–16 business days from the day you place your order.
Orders placed on weekends or holidays are processed the following business day.
Where We Ship From
Orders are dispatched from our fulfillment center in China via an international shipping line, with final-mile delivery handled by USPS. All customs and import fees are handled by us — you will never be asked to pay extra charges on delivery.
Order Tracking
You will receive a tracking number by email as soon as your order ships. You can follow your package on the carrier's website or via 17TRACK, a global tracking platform.
Note: tracking may take 1–2 days to show its first update while the package travels to the international export hub. This is normal — your item is on its way.
Address Changes
We accept address changes within 24 hours of placing your order. After that, the package enters export processing and cannot be intercepted or modified. Please double-check your address at checkout.
Lost or Damaged Packages
- Lost packages: once the carrier confirms the loss, we will send a free replacement at no additional cost.
- Damaged items: no return required. Simply send us photos or a video as proof, and we will send a free replacement or issue a full refund.
If your package is lost or damaged, please contact us via our Contact page.
Delivered but Not Received
If tracking shows "Delivered" but you haven't found your package, please check your mailbox, porch, and with household members or neighbors. USPS occasionally marks packages as delivered up to 24 hours before physical delivery. If it still hasn't appeared after 24 hours, contact us and we will investigate with the carrier.
Wrong Address
If an incorrect address was provided and the package has already shipped, we are unable to intercept it or offer a free reshipment. Please contact us anyway — we will do our best to help, and may offer a discount on a replacement order.
Holidays & Weather
Severe weather or peak holiday seasons may occasionally add 1–2 business days to local delivery. International transit is rarely affected.
Frequently Asked Questions
Do you offer expedited shipping?
Not at the moment. We currently offer a single free shipping option for all U.S. orders.
Why is my tracking not updating?
Tracking numbers are generated when your order is packed. Updates may pause for 1–2 days during the international leg of the journey — this is normal for cross-border shipments.
Will I have to pay customs fees or import taxes?
No. All customs clearance and any applicable import fees are handled by us. The total at checkout is all you ever pay.
Do you ship to P.O. boxes?
Yes. Final delivery is handled by USPS, which delivers to P.O. boxes.